HelpDesk Support
Real Help. In 15 Minutes.
Your team’s IT lifeline – unlimited tickets, certified engineers, and guaranteed response times. Available as a standalone service, no full IT management contract needed.
The TechSalty Promise
Support your team can actually rely on.
Six commitments, written into every agreement - not just marketing words.
15 min
Response Time
Critical issues answered by a real engineer in under 15 minutes - not an auto-reply, not a bot.
Unlimited
Tickets
No ticket caps, no per-incident billing. Your team asks for help as often as they need it - same flat fee.
Certified
Engineers
Every ticket handled by Microsoft-certified engineers - not script-readers escalating everything upward.
4 Channels
Reach Us Anywhere
Phone, email, live chat, or helpdesk portal - your team uses whatever's fastest for them.
Guaranteed
SLA
Response and resolution targets in writing, reported monthly. If we miss, you know - transparency by default.
Secure
& Compliant
Every interaction logged, verified, and audit-ready - aligned with HIPAA, GDPR, and ISO standards.
Multiple Channels
Help, however your team
prefers it.
No "please submit a ticket and wait" culture. Your staff reaches a human through whichever door they choose.
Phone
Talk to an engineer directly - perfect for urgent issues that need solving now.
Send the details, get a tracked ticket instantly - ideal for non-urgent requests.
Live Chat
Quick questions, quick answers - without leaving whatever your team is working on.
HelpDesk Portal
Submit, track, and review every ticket in one place - full visibility for your whole team.
What We Handle
From password resets to "everything is down"
No issue too small, no escalation too complex - it's all covered under one flat fee.
The everyday essentials
- Password resets and account lockouts
- Email issues - Outlook, mailbox access, delivery problems
- Microsoft Teams, SharePoint & OneDrive support
- Printer, software, and application troubleshooting
- New user onboarding and offboarding
- Device setup, slowness, and performance fixes
- "How do I…?" questions - no question too basic
The serious stuff
- Suspected phishing or compromised accounts
- Microsoft 365 service outages and tenant issues
- VPN, connectivity, and remote access failures
- Data recovery - deleted files, mailboxes, and folders
- License management and admin requests
- License Escalations to Microsoft on your behalfand admin requests
- Critical incidents - engineer-led, until resolved
Guaranteed SLA
Response targets,in writing
Every ticket gets a priority level - and every priority level has a guaranteed response time we report against monthly.
Priority
Example
Response Time
P1 — Critical
Business-wide outage, security incident
< 15 minutes
P2 — High
Department blocked, key system down
< 30 minutes
P1 — Critical
Single user blocked, workaround exists
< 2 hours
P1 — Critical
How-to questions, minor requests
< 8 business hours
Why TechSalty?
HelpDesk without thehelplessness.
We built the support experience we always wished existed - fast, human, and accountable.
Humans, Not Bots
A real certified engineer picks up every ticket - no chatbot maze, no offshore script-reading.
24/7, Every Timezone
US, UK, Canada, Australia - your team gets the same fast support wherever and whenever they work.
Standalone Friendly
Keep your current IT setup. Use us purely for support - and add more services only if you ever want to.
Monthly Reporting
Ticket volumes, resolution times, SLA performance - full transparency in a simple monthly report.
FAQ
HelpDesk Support, answered
What businesses ask before handing us their support queue.
Can we use your HelpDesk without full Managed IT?
Yes - that's exactly why this is a standalone service. Many clients keep their existing IT arrangements and use TechSalty purely as their support desk. If you later want monitoring, security, or full management, you can add those anytime - but there's zero obligation to.
Is the 15-minute response time real, or marketing?
It's a written SLA commitment for P1 critical issues - and we report our actual performance against it every month, so you'll see exactly how we're doing. Because our team is globally distributed, there's always an engineer awake and ready, which is how we sustain it across every timezone.
What does "unlimited tickets" really mean?
Exactly what it says. Whether your team submits 10 tickets a month or 300, the price doesn't change. We never want your staff hesitating to ask for help because of cost - that hesitation is how small problems become big ones.
How do you support our staff remotely?
With secure remote access tools, your team member approves a session and our engineer sees their screen to fix the issue directly - usually faster than walking to an IT room. Every session is logged, consent-based, and fully auditable for compliance.
Do you only support Microsoft products?
Microsoft is our deepest specialty - 365, Azure, Teams, Intune, Windows. But day-to-day support covers what your team actually uses: browsers, common business applications, printers, connectivity, and devices. If something's blocking your staff, we help.
How is HelpDesk Support priced?
A flat per-user monthly fee - unlimited tickets included, no hourly charges, no surprise invoices. The price scales simply with your headcount. Book a discovery call and we'll quote your exact team size on the spot.
Let's Talk
Give your team support they'llactually use .
Book a free discovery call - tell us about your team, and we'll show you exactly how our HelpDesk would work for you.
30 minutes · No commitment · Standalone service, no full management required